New website for ewb
Customer
ewb has been providing Buchs with a safe and reliable supply of electricity and water for over 100 years. The relaunch of the website opens a new chapter - and the script is written by the users.
The new site is not just a digital shop window, but the control center where all important information and services can be accessed at lightning speed.
View websiteThe challenge
How do you reconcile decades of tradition with the demands of the digital world? The old website could no longer meet the increasing expectations of transparency and service. The new platform should therefore be more than just a digital business card - it should be the place where all the threads come together.
The solution
The new website was redesigned from the ground up. The result: a control center that focuses on end users and gives them the tools they need to keep the electricity and water flowing.
Quicklinks
The direct line - Almost every page offers direct access to the most important information and services. This means that every user can find exactly what they are looking for with just one click.
Customizable content blocks
The flexible circuits - Whether current news or detailed background information: Thanks to flexible content blocks, ewb can design the site dynamically and in line with the target group.
Download Center
Everything at a click - important documents such as forms and tariff overviews are available around the clock in the Download Center.
FAQ and chatbot
The knowledge base - The integrated FAQ function and a smart chatbot provide answers to the most frequently asked questions. This makes the digital customer center the first point of contact.
Hello, I am your personal helper
Everyone knows them, almost everyone hates them: chatbots. But the bot is more than just a gimmick. It has access to all of the website's content, including FAQs, the download area and form fields, and thus aggregates intelligent answers to the most urgent questions directly inline or refers to more in-depth topics.
Employees can easily make adjustments via CMS and make the bot ready for specific topics/questions or store synonyms if required. So that even users who don't know how to spell wasärorbruch or strawpraise can reach their destination.
Try out the chatbotThe future is digital
The new ewb website is more than just a digital upgrade - it is the control center for the energy supply of the future. It not only offers transparent information and a comprehensive service, but also actively invites users to help shape the energy future of Buchs.
Questions about the project? Céline will be happy to help
